F.A.Q. Fusion Merchandise Shop

Please read this FAQ before you ask us any questions.

 

When do I receive my order?

Your order will be shipped within 5 days of receiving the payment! It can take longer before you receive your order! From the moment we have dropped your order at the postoffice we have no control how long it takes before it's in your country. If you have any questions about your order contact shop@fusionbv.com

 

How can I order an item in different sizes?

Add the item in your shopping basket. Go back to the item page and put it again in your shopping basket. Now go to your shopping basket and you can select 2 different sizes for the same item.

 

How can I pay my order?

You can pay with your PayPal account or with iDEAL The iDEAL option is only available when you are from the Netherlands.

 

How can I remove products from my shopping basket?

Click on “My Cart” and click on the trashcan left to the product you want to remove.

 

Which countries do you ship to?

Fusion ships it’s orders to almost all countries over the world!

 

I didn't receive an e-mail after ordering at your website

Please check your spam box! If you still don't have an e-mail please contact us at shop@fusionbv.com

 

Can I visit your warehouse to receive my order?

Yes. Our warehouse is open for visits, but be sure to make an appointment by e-mailing to shop@fusionbv.com. The visiting address is Park Forum 362, 5657 HB in Eindhoven, The Netherlands.

 

I lost the e-mail with my order number and payment instructions

Please contact us at shop@fusionbv.com and provide us your name and order-date.

 

Can I return my order?

Yes but only in special cases! For more information contact shop@fusionbv.com